To ensure that we can solve your problem effectively on your first call, please be prepared with any information that may help solve your problem including the following information:
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The name and version of your software
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The version of your operating system including any service packs
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The version of your frame grabber driver. If you're not sure which version you have run the version program found in the Video Savant directory
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The name of the reseller from whom you purchased your IO Industries product
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Text from any error messages that you have encountered
Email: support@ioindustries.com
Tel: +1 519 663 9570 (press 2 for support)
Office hours are Monday to Friday, 8am to 5pm Eastern Time (US & Canada). During this time a software engineer will be available for assistance.
For product recommendations, specifications, and availability, please send your question to our sales department at: sales@ioindustries.com